Basically our deposit was Â£550 altogether. We received this in the email-
I can confirm after carrying out the End of Tenancy inspection that the following deductions are to be deducted from the deposit currently held.
-Â£279.00 for thorough cleaning throughout, including oven clean, and disposal of rubbish.
This is nonsense. The flat did not need a 'thorough clean' or any clean at all. I have pictures on my phone of every room on the day we moved out and I can prove it was clean. The oven did need a clean admittedly. And the 'rubbish' consisted of a small box of cardboard in the hall (that I left inside because it was raining heavily and the bin was full). It could very easily just be placed in the bin outside during the inspection - it would not cost any money to remove.
It gets worse from there:
As your deposit is currently held by Deposit Protection Services (Scotland), we will request this Â£329.50 to be repaid to us.
Where has the extra 50 pounds come from?? It's 279 now it's 329.50?
All that needed cleaning was the oven. Even if the flat did need cleaning, it's a very small flat - 4 rooms and a short hallway. How on earth could it possibly cost that much?
I just want to see if I'm following the right course of action. I was going to contact them first and ask if they can provide proof of receipt and inform them we have photographic proof the flat was clean (and of the amount of rubbish in it). I intend to do this in person so I'll know if they have a receipt then and there (in case they intend to have a false one written up). Even if they can provide a receipt, surely they can't justify that amount of money being spent on cleaning? It's absurd.
Anyway, basically I want to negotiate them down to a more realistic price. Because, as I understand it, the third party company holding our deposit won't release till both parties agree on a price. What is a realistic price? And if they refuse, what procedure should I then follow?